At BFG Machine Tools, we understand the importance of dependable, high-performance equipment for your business. As authorized distributors of several premier brands, we offer machinery, tools, and parts backed by the manufacturers’ warranties, ensuring that you receive quality products that meet your needs.
Please read below for detailed information about our warranty policy and how we work with manufacturers and suppliers to support your purchase.
1. Manufacturer Warranties
All machines, parts, and equipment purchased through BFG Machine Tools are covered under the specific warranty terms provided by the respective manufacturers and suppliers. Since we distribute products from multiple leading brands, the exact coverage and warranty periods may vary depending on the product and its manufacturer.
Common warranty coverage includes:
– Defects in material or workmanship for a specified period after purchase.
– Replacement or repair of defective parts, subject to the manufacturer’s terms.
It is important to note that warranty terms, including duration and scope of coverage, may vary by product and manufacturer. Please refer to the documentation provided with your purchase or contact us directly for details on your specific warranty.
2. How to Submit a Warranty Claim
If you experience any issues with your product that may be covered under warranty, follow these steps:
1. Contact BFG Machine Tools: Provide your purchase information and a detailed description of the issue. We will assist in determining if the problem is covered under the manufacturer’s warranty.
2. Manufacturer Coordination: If the issue falls under warranty, we will help facilitate communication between you and the manufacturer or vendor to resolve the claim.
3. Repair or Replacement: The manufacturer, based on the warranty terms, may either repair or replace the defective part or machine. This decision is at the discretion of the manufacturer.
3. Exclusions from Warranty
Warranties offered by manufacturers typically exclude:
– Normal wear and tear on parts.
– Damage caused by improper installation, misuse, or neglect.
– Unauthorized modifications or repairs.
– Consumable items such as filters, belts, and lubricants.
Please refer to the specific terms provided by each manufacturer for a full list of warranty exclusions.
4. Vendor-Specific Warranty Terms
Because we work with a wide range of machine manufacturers, the terms and conditions of warranties will vary between vendors and suppliers. It is essential to review the specific warranty provided for each brand you purchase.
– For example, some manufacturers may offer extended warranties or optional service contracts, while others may have more limited coverage.
– Certain high-precision machines may require adherence to specific maintenance protocols to keep the warranty valid.
Our team at BFG Machine Tools will provide you with the relevant warranty information at the time of purchase to ensure that you understand the coverage for your particular equipment.
5. Limitations of Liability
While BFG Machine Tools assists in facilitating warranty claims, we do not provide independent warranties beyond those offered by the manufacturers. BFG Machine Tools shall not be held liable for:
– Any incidental or consequential damages resulting from the failure of a machine or part.
– Loss of productivity, revenue, or business resulting from product defects or delays in warranty claims.
The maximum liability of BFG Machine Tools, in connection with any product sold, is limited to the price paid for the product, as stipulated in the manufacturer’s warranty.
6. Extended Warranties and Service Contracts
Some manufacturers may offer extended warranties or service contracts for an additional fee. These options provide longer-term protection and often include preventative maintenance, priority service, or extended parts coverage. If you’re interested in extending your warranty coverage, please inquire with our team about the available options for your specific equipment.
7. After-Warranty Service
Even after the manufacturer’s warranty period ends, BFG Machine Tools is committed to supporting your business with:
– Spare parts procurement.
– Routine maintenance services.
– Equipment upgrades and technical support.
We have a network of authorized service providers and vendors who can assist in ensuring the longevity and continued performance of your machines.
8. Contact Us for Warranty Support
If you have any questions or need assistance with a warranty claim, don’t hesitate to contact us. We are here to help ensure that your equipment operates at its best.
