At BFG Machine Tools, we are committed to ensuring that your machinery, tools, and parts are delivered to you in a timely and secure manner, whether domestically or internationally. We offer flexible shipping options and work with trusted logistics partners to guarantee the safe and efficient transportation of your equipment.
Please read below for detailed information on our shipping policies, both within Canada and for international orders.
1. Domestic Shipping (Within Canada)
BFG Machine Tools provides shipping services across Canada, ensuring that your equipment arrives safely and on time. Our domestic shipping policy includes the following:
Shipping Methods
We offer a variety of shipping options based on your location and the size and type of machinery or parts ordered, including:
– Standard Ground Shipping: Ideal for smaller parts and accessories.
– Freight Shipping: For large machinery and bulk orders. This option is required for CNC machines, production equipment, and other heavy machinery.
– Expedited Shipping: Available upon request for urgent orders, depending on the product and location.
Shipping Costs
Shipping costs vary depending on the size, weight, and destination of your order. Freight charges for larger machines are calculated based on distance, product dimensions, and any special handling or permitting requirements. We provide shipping cost estimates at the time of order placement.
Delivery Timeframes
– Small Parts and Accessories: subject to quoted lead time, method of shipment, and transportation distance.
– Larger Equipment (Freight): subject to quoted lead time, method of shipment, and transportation distance.
Special Handling
Certain products may require special handling, including custom crating, palletization, or loading, particularly for fragile or oversized machinery. Our team will work with you to ensure that your equipment is packaged and transported safely.
2. International Shipping
For customers outside of Canada, BFG Machine Tools offers international shipping to select countries. We are committed to ensuring the same level of quality and service for our international customers, including timely delivery and secure packaging.
International Shipping Methods
We partner with global freight forwarders to deliver machinery, tools, and parts overseas. Options include:
– Ocean Freight: For large machinery, such as CNC machining centers, that require economical shipping over long distances.
– Air Freight: For smaller or urgent shipments that need faster delivery.
– Ground Freight (Cross-border): For shipments to the U.S.
Shipping Costs for International Orders
International shipping costs are determined by:
– The destination country.
– The size and weight of the equipment.
– Customs duties, taxes, and import fees (these are the responsibility of the customer unless otherwise stated).
We will provide an international shipping quote based on the product and destination, which includes freight charges, packaging, and any required documentation.
Customs and Duties
– All international orders are subject to customs clearance. Customers are responsible for any applicable customs duties, taxes, or import fees levied by their country.
– BFG Machine Tools will provide the necessary export documentation and assist with customs procedures, but we recommend that customers consult with their local customs office for more details on any additional fees or regulations.
Delivery Timeframes for International Orders
Delivery times for international shipments vary depending on the destination and the selected shipping method. Typical timeframes are:
– Ocean Freight: Between 4-8 weeks for delivery, depending on the location and port.
– Air Freight: Typically between 5-10 business days.
– Ground Freight (U.S. & Cross-border): Delivery within 10-14 business days.
3. Order Processing and Shipment
Order Confirmation
Once your order has been placed, we will confirm the shipping method and costs. You will receive an order confirmation with estimated delivery times and any relevant tracking information.
Packaging and Handling
All products are securely packaged for safe transportation. Larger machinery may require custom crating or special loading procedures. BFG Machine Tools takes every precaution to ensure that all equipment is shipped in optimal condition to prevent damage during transit. Extra charges may apply.
Tracking
You will receive tracking information for your shipment as soon as it is dispatched, allowing you to monitor the progress of your delivery. For freight shipments, we will provide details on how to track your order with the carrier.
4. Damaged Shipments
At BFG Machine Tools, we take every precaution to ensure that your order arrives in perfect condition. However, if your shipment arrives damaged, please follow these steps:
1. Inspect the shipment upon arrival: Check the packaging for visible signs of damage before accepting the delivery.
2. Report damage immediately: If damage is detected, notify the delivery carrier and contact BFG Machine Tools within 24 hours of receiving the shipment.
3. Document the damage: Take photographs of the damaged packaging and product.
4. Do not discard packaging: Retain all original packaging and materials, as they may be required for inspection or return.
We will work with you to resolve any issues caused by shipping damage, whether through a replacement, repair, or refund, as necessary.
5. Shipping for Returns
If you need to return a product to BFG Machine Tools, return shipping costs are typically the responsibility of the customer unless the item is defective or damaged. For more information on how to initiate a return, please visit our Return Policy Page.
6. Special Shipping Requests
If you have any specific shipping requirements, including expedited delivery, white-glove service, or coordination of installation services, please contact us at the time of order placement. We will do our best to accommodate your needs.
7. Contact Us for Shipping Inquiries
If you have any questions regarding our shipping policies, costs, or delivery times, please don’t hesitate to contact us.
