At BFG Machine Tools, customer satisfaction is a priority. While we strive to provide the best possible products and services, we understand that there may be occasions when a return or cancellation is necessary. This Return Policy outlines the terms and conditions regarding the return of products purchased from BFG Machine Tools.
Please note that terms and conditions may vary depending on the machine manufacturer, part suppliers, or vendors involved in your transaction. Our team is committed to assisting you through the return process, subject to the policies of our partners.
1. General Return Policy
Returns and cancellations for machinery, tools, parts, and accessories purchased through BFG Machine Tools are subject to the return policies of the specific manufacturers or suppliers. These policies may differ based on the product type, brand, and supplier.
General Conditions for Returns:
– Returns must be authorized by BFG Machine Tools before the item is shipped back.
– Returned items must be in new, unused condition, with all original packaging, manuals, and accessories included.
– Returns may be subject to restocking fees, which vary by manufacturer and product type.
– Custom-made or special-order items are typically non-returnable unless defective or damaged upon arrival.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
– The return request must be made within the timeframe specified by the manufacturer’s return policy, which is typically between 30 to 90 days from the date of delivery.
– The product must be in new, resalable condition and must not have been installed, used, or altered in any way.
– All original packaging and documentation, including manuals, warranty cards, and certificates, must be included.
Products that do not meet these conditions may not be eligible for return.
3. Non-Returnable Items
Certain products may be non-returnable, including but not limited to:
– Custom-made or special-order machinery.
– Used machinery or products that have been installed or operated.
– Items with missing or damaged original packaging.
– Consumable items such as filters, belts, lubricants, and other expendable parts.
We encourage you to review the specific return policy of the manufacturer or vendor for the product you are purchasing to understand any non-returnable items or conditions.
4. Return Process
If you need to return an item, follow these steps:
1. Contact BFG Machine Tools: Reach out to us to initiate the return process. Provide your order information, the reason for the return, and any supporting documentation or images.
2. Authorization: Once the return is approved, we will issue a Return Merchandise Authorization (RMA) number and provide instructions for shipping the item back.
3. Shipping the Return: You are responsible for the cost of return shipping unless the product is being returned due to a defect or shipping damage. Ensure the item is properly packaged to avoid damage during transit. Returns without an RMA will not be accepted.
4. Inspection and Refund: Upon receipt of the returned product, we will inspect it to ensure it meets the eligibility criteria. If approved, a refund or credit will be issued based on the original payment method, minus any applicable restocking fees or shipping charges.
5. Damaged or Defective Products
If you receive a product that is damaged or defective upon arrival, please contact BFG Machine Tools within 7 days of receiving the item. We will work with you and the manufacturer to arrange for a repair, replacement, or refund.
Steps for Damaged or Defective Returns:
1. Document the damage or defect with photographs and detailed descriptions.
2. Contact BFG Machine Tools with your order details and issue description.
3. We will coordinate with the manufacturer to resolve the issue as quickly as possible, either through a repair, replacement, or refund.
6. Order Cancellations
Cancellations are subject to the policies of the specific manufacturer or vendor. Custom-built machinery and special-order items may not be cancellable once the manufacturing process has started.
If a cancellation request is received before the order is processed or shipped, a full refund may be issued. However, cancellations after shipment or processing may incur cancellation fees, which vary by manufacturer.
7. Restocking Fees
Many manufacturers and vendors apply restocking fees for returned items. These fees typically range from 15% to 25% of the product price, depending on the product and supplier. BFG Machine Tools will communicate any applicable fees during the return process.
8. Vendor-Specific Return Policies
Since BFG Machine Tools represents multiple premier brands, return terms and conditions may vary by manufacturer and product. Before purchasing, it is important to review the specific return policy for the brand or supplier of the item.
We will provide detailed return and warranty information when applicable, so you can make an informed decision.
9. Contact Us for Returns
If you need to initiate a return, have questions about our return policy, or require assistance with a damaged or defective product, please contact us.
