At BFG Machine Tools, we are dedicated to ensuring high standards for the products we distribute. The responsibility for quality and performance lies with the manufacturers. While we are careful to only represent companies having proven success in the marketplace, and we conduct routine checks, and occasional factory visits, ultimate accountability for design, construction, packaging, and performance rests with the manufacturing companies we represent.
1. Commitment to Quality
– We partner with trusted manufacturers known for precision performance and reliability.
2. Manufacturer Partnerships
– We work with leading global brands, offering products like CNC and Conventional machine tools, Accessories, and Tooling. Each of these manufacturers guarantees the quality of their products.
3. Warranties and After-Sales Service
– All new products come with manufacturer-backed warranties. Any defects or issues brought to our attention are assigned a Case Number and addressed directly with the manufacturer. We assist with warranty claims in representing customer concerns but do not assume liability for product defects.
4. Returns and Quality Discrepancies
– If there are quality concerns, we facilitate corrective measures or returns based on the manufacturer’s policy. The manufacturer is accountable for any discrepancies.
5. Continuous Improvement
– We continually strive to improve our processes and influence the companies we represent to uphold industry expectations and standards.
For more details, contact us at BFG Machine Tools.
